I scratched off some of my Virtual Item Code, can you help?

Modified on Tue, 5 Nov at 7:19 AM

We understand that sometimes a player might be a little too eager to get their Virtual Item Code and can sometimes end up scratching a few letters away in the process.


While we’d love to be able to assist in these times of need, unfortunately we don’t hold or have access to any spare Virtual Item Codes.


Get in touch with Jazwares here, who we are partnered with to produce the Adopt Me toyline, to receive further assistance with your Virtual Item Code. Jazwares will be able to assist you with your Virtual Item Codes, after approval, for our plushies, toysets and figurines. 


*Please note there is a limited supply of replacement codes. 


If you’re looking for assistance with the Nerf Bee Blaster Virtual Item Code, you will need to contact Roblox and Nerf (Hasbro). If neither are able to assist, you may get in contact with us.
Please understand that we will not be able to provide you with a Virtual Item Code, so you will not be able to receive the Virtual Item (Bee Blaster avatar accessory) but we may be able to grant the in-game Bee Blaster.