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Hi!!
I need urgent support but i cannot get the support I'm looking for from the support website so I'm sending a forum instead!
On my Roblox account "foxtailwithu" i cannot play adopt me because when I try to join it says I'm banned permanently, but when I tried to appeal through the support website, the data is saying i wasn't banned? I'm so confused cause i can't even get into adopt me in Roblox because it says I'm banned but your support website is saying I'm not banned? I'm very very confused and i don't know what to do!
Please please help me out, i had lots of good pets in that account and i wish to transfer those pets to my current Roblox account!
Please help me out, or contact me as soon as you can!
Roblox account that needs support : foxytailwithu
0 Votes
Steven Zachary posted about 13 hours ago Admin Best Answer
Hey HelloKitty!
If it is showing you have been banned in-game but our automated system is not detecting your ban, this means your ban occurred in either 2023 or earlier.
As per our policies, due to multiple factors we only allow for bans that are less than 180 days old (as of today that cut off would be May 26th 2024). As such, when transferring to our new ban system, we only transferred any ban that occurred in 2024 to the new system.
While we are unable to assist with your ban, I have noted your feedback and will be ensuring the wording of this prompt is changed to accurately reflect the above.
Thank you for your understanding.
1 Votes
1 Comments
Steven Zachary posted about 13 hours ago Admin Answer
Hey HelloKitty!
If it is showing you have been banned in-game but our automated system is not detecting your ban, this means your ban occurred in either 2023 or earlier.
As per our policies, due to multiple factors we only allow for bans that are less than 180 days old (as of today that cut off would be May 26th 2024). As such, when transferring to our new ban system, we only transferred any ban that occurred in 2024 to the new system.
While we are unable to assist with your ban, I have noted your feedback and will be ensuring the wording of this prompt is changed to accurately reflect the above.
Thank you for your understanding.
1 Votes
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