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So I have a question what if I got hacked in 2019 And they took all my pets before the trading license came out. Could the adopt me admin check past trades and recover your pets?
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Steven Zachary posted about 2 hours ago Admin Best Answer
Hey Vanesalulu!
We are sadly unable to assist with hacks from 2019.
The reasoning for this is because we only hang onto trading data for a certain period of time due to data retention reasons. As a result, if a trade cannot be seen in the trade license, the Support team is also unable to see it.
I understand that this isn't the answer you were hoping for, however, we greatly appreciate your understanding.
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1 Comments
Steven Zachary posted about 2 hours ago Admin Answer
Hey Vanesalulu!
We are sadly unable to assist with hacks from 2019.
The reasoning for this is because we only hang onto trading data for a certain period of time due to data retention reasons. As a result, if a trade cannot be seen in the trade license, the Support team is also unable to see it.
I understand that this isn't the answer you were hoping for, however, we greatly appreciate your understanding.
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