Can’t log into my daughters account via support page

Posted about 1 month ago by Ami

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Ami

I requested to post our issue via the forum here as we are having trouble logging into my daughters account via support page. She’s only 12 would that be the reason why? It’s saying I can’t access with her account and that we need to change accounts to proceed. I’ve attached a screen shot of what it says.

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Steven Zachary posted about 1 month ago Admin Best Answer

Hey Ami!

This is correct, as your daughter's account is only 12 it cannot be used with our Support live chat experience. Please send us an email at parents@uplift.games with the appropriate proof and we should be able to investigate further.

For details please find our article titled Proof of Hack.

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Ami posted about 1 month ago

Just messaged thankyou for your quick reply.

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Steven Zachary posted about 1 month ago Admin Answer

Hey Ami!

This is correct, as your daughter's account is only 12 it cannot be used with our Support live chat experience. Please send us an email at parents@uplift.games with the appropriate proof and we should be able to investigate further.

For details please find our article titled Proof of Hack.

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