Support can only be contacted Monday through Friday. Please take a look at our Opening Hours here.
If you believe you have been banned from Adopt Me incorrectly, in error, or that you have good reason to be unbanned, contact Adopt Me support and submit a ban appeal.
To get in touch with us for assistance with this, please follow these steps:
- Access Adopt Me Support by heading to our Support page.
- After this, you can click the Red Panda icon in the middle to sign in on Roblox.
- Sign in to Roblox as you normally would.
- You will be redirected to a page that informs you our site is requesting access to see your Username (including Display Name, Avatar, and Profile Link) and User ID. This is all we will be able to see, and we have no other access to anything else relating to your account; to reiterate, we have no access to your account, just the ability to view your username. This helps us confirm that you are the person you say you are.
- Please read through everything carefully, and once ready, select "Confirm and Give Access." If you press cancel, you will not be able to access support. We can only offer support to the connected account, meaning you cannot use an alternate account.
- We will inform you that you are signed in! You may need to press the "Get Support" icon again for the Support widget to appear on the right hand side of your screen.
- Select "I've Been Banned!" from the menu.
- From here on out, follow the instructions in the chat box and answer honestly, otherwise we may not be able to help.
- You will be asked which platform you are banned on, after which you will be asked what assistance you require in regard to this ban.
- Next, you will be asked for information about your ban, such as the length of the ban, a screenshot of the ban code provided, etc.
Once this process has been completed and you have certified that your claim is real, your appeal will be passed on to our agents to investigate further.
Regardless of whether your appeal is successful or not, an Adopt Me support agent will get back to you within 72 hours of submission.