Not able to log in

Posted 22 days ago by Morganne

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Morganne


So I'm over the age of 13 but it says I'm not but my setting says older than 13 but still sayd you are not able to use this account switch accounts so, if you could report this or get rid of it please do cause I got hacked yesterday.

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Steven Zachary posted 22 days ago Admin

Hey Morganne!

For assistance with this, you will need to contact Roblox Support as the age of the account is not determined by us but instead by Roblox's system. This limitation is also put in place by Roblox's team so long as we use their sign on system (which is used to instantly link a chat to your account and thus give you a faster answer from our team), so we are unable to remove it.

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